NOX Luxury Master Series Padel Backpack

Order Processing

Once you place an order, our team begins preparing your items for shipment right away.

• Processing time: 0-1 business days (Monday–Friday, excluding holidays)
• Order confirmation: You’ll receive an email confirming your order as soon as it’s placed.
• Shipping confirmation: As soon as your order ships, we’ll send you a tracking number so you can follow your package’s journey. You can also email hola@buypadelgear.com anytime to request a delivery status of your order.

Shipping Options & Rates

We offer fast and reliable shipping across the United States. We do not ship products outside of the United States. BuyPadelGear.com currently offers free express shipping for all orders. Estimated delivery time is 1-2 business days after order processing. 

Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number and a link to follow your shipment. If you have a customer account, you can also log in anytime to check your order status and shipping updates.

Shipping Delays

While we strive to deliver all orders on time, delays may occur due to weather, carrier issues, or high seasonal demand. We’ll always do our best to keep you informed and get your order to you as quickly as possible.

Incorrect or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact our support team by emailing hola@buypadelgear.com within 3 days of delivery. We’ll arrange a replacement or refund as quickly as possible.

Non-Delivery

If your order does not arrive, please contact our support team by emailing hola@buypadelgear.com. We will respond within 24 business hours to ensure the order is delivered or issue a full refund. 

Need Help?

Our customer support team is here to help with any order or shipping questions. Email hola@buypadelgear.com and we will get back to you as soon as possible. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Return and refund eligibility 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Used products are not eligible for return nor refund.

Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item received is defective, damaged or if you receive the wrong item. If it is determined that the item is defective or damaged a full refund will be issued.

Start a return request
To start a return request, you email hola@buypadelgear.com with your name, email address, and order number. Customer support will respond in 1 business day to confirm the request.

Items sent back to us without first requesting a return will not be accepted. 

Returns must be sent to 1133 102nd Street Unit #702, Bay Harbor Islands, FL 33154.

Return shipping cost is to be paid by the customer returning the package. BuyPadelGear.com will not pay for shipping to return orders. 

You can always contact us for any return question by emailing hola@buypadelgear.com or using the Contact Us form at the bottom of this page.

Exchanges
Products that qualify for returns (unworn or unused, with tags, and in its original packaging) also qualify for an exchange. To start an exchange request, you email hola@buypadelgear.com with your name, email address, and order number. Customer support will respond in 1 business day to confirm the request. 

Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item received is defective, damaged or if you receive the wrong item. If it is determined that the item is defective or damaged a full refund will be issued.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refund process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 3 business days have passed since we’ve approved your return, please contact us using the Contact Us form at the bottom of this page. 

🏷️ Price Match Guarantee — Best Price on Padel Rackets, Guaranteed

We believe every player deserves the best padel gear at the best possible price. That’s why we offer our Padel Racket Price Match Guarantee. Shop with confidence knowing you’re getting the lowest price on premium padel rackets anywhere online.

💪 Our Promise to You

If you find the same padel racket offered at a lower price by an authorized retailer, we’ll match that price or beat it. 

How to Request a Price Match

Getting your price match is simple:

• Find a lower price. The competitor’s offer must be for the exact same model, color, and condition (new, not used or refurbished).
• Send us the details. Email us or fill out our Contact Us form at the bottom of this page with a link showing the lower advertised price. 
• We verify and match. Once confirmed, we’ll adjust your order to reflect the matched price. Pay less and still enjoy our fast shipping and trusted customer service.

⚡ Terms and Conditions

Our Padel Racket Price Match Guarantee applies to:

• Prices listed by authorized U.S. retailers.
• In-stock products identical to ours in brand, model, and specifications.
• Price matches before purchase or within 7 days after you place your order.

We cannot match:

• Clearance, auction, or third-party marketplace listings (e.g., eBay, Amazon resellers).
• Prices affected by coupon codes, membership discounts, or bundle offers.
• Pricing errors or expired promotions.